Spa ›Policies

No Smoking

Richard Scott Day Spa continues to ensure a healthful environment for our clients by upholding a no smoking policy.


Children

The Spa is an adult only area. In consideration for other clients, children are not permitted in the spa area. When in the salon area, please keep children with you at all times for their safety.


Confirmation

To assure accuracy of services, time and personal requests, all appointments are confirmed the day prior to the day you scheduled your visit.

 CONFIRMATION EMAILS
As a courtesy, we will send out an email to confirm your service appointments two business day prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior via email for your convenience. Please ensure that we have your current email address on file in order to be able to do so in a way that may be beneficial to you.  It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.


Cancellations

We would require a 24-hour notice. However, please give a minimum of a 24 hour notice so we may accommodate another client in your place and avoid a possible 100% cancellation fee. Your appointments are very important to all members of our team at Richard Scott. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

Notification given at least 24 hours prior to your appointment will receive no charges.

Notification given less than 24 hour prior to appointment time will result in a flat rate charge of $25.

Failure to show up for your appointment will result in a 50% charge of the reserved service amount. 
 

CANCELLATION POLICY FOR OUR PREFERRED GUESTS

If you are a Preferred Guest of Richard Scott and need to cancel within a 24 hour period, your cancellation fee may be waived at the discretion of your Service Provider.


Punctuality

Arriving early, whenever possible, will allow you time to relax and make the most of our "hands on" time. We recommend that you arrive at least 30 minutes prior to your scheduled appointment.


Scheduling

We recommend you schedule your next service prior to leaving The Richard Scott Day Spa. Just ask one of our appointment coordinators. We'll arrange everything.


Staff Selection/Changes

If you feel you would be more comfortable or better served by another staff member - or if you'd just like to get a fresh point of view - please let us know.


Credit Cards

We accept Visa, MasterCard, Discover and American Express.


Suggestions

We're always open to yours. Please let us know how we may serve you better.


For Your Protection

We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories. Please keep all valuables with you during your appointment. On spa days, please leave your jewelry at home - one less thing to think about! We also ask that you change into the smock provided for protection of your clothing.


Gratuities

Although not included in our brochure pricing, gratuities are appreciated.

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